IN HOUSE ONLY
NAF ANNOUNCEMENT NUMBER #23-020
LOCATION OF POSITION: Unaccompanied Housing (UH), Eglin Air Force Base, FL
OPENING DATE: 01/13/2023 CLOSING DATE: 01/20/2023
POSITION: Front Desk Associate/NF-0303-02 SALARY RANGE: $15.99/PH
EMPLOYMENT CATEGORY: Full Time (Scheduled to work 35-40 hours weekly. May be required to work weekends, holidays, and rotating shifts. Eligible for ALL group benefits.)
AREA OF CONSIDERATION AND CANDIDATE SEARCH: Applications will be accepted from current Unaccompanied Housing employees.
DUTIES: Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. Performs other related duties as assigned.
QUALIFICATIONS: Six months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to front desk and/or reservation operations. Must be skilled in the use of a personal
computer and various software programs. Must possess both math and reading skills. Must be able to communicate in English both verbally and in writing with management, staff and guest. Experience handling large amounts of cash.
PHYSICAL DEMANDS AND WORKING CONDITIONS: Work is primarily performed in an office environment. Requirements include extended periods of standing, walking, lifting and carrying objects up to 30 pounds. Work is primarily indoors in areas that normally have adequate heat, light and ventilation.
NOTE: As a condition of employment, selectee(s) will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 60 days of employment. This is the DOD standard method of payment of personnel. Employees will be subject to administrative action for failure to enroll unless a waiver has been obtained. Must meet requirements for local & national background check investigations (NACI). Drug testing is a requirement for positions deemed a Test Designated Position (TDP).
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